Aidash

Actively Hiring

Support Engineering

Full-time

Role Overview

We are hiring a Technical Support Engineer for the night shift to act as the primary L2 escalation point, debug backend and application issues, analyze logs, and work with cross-functional teams to resolve complex customer issues.

About Aidash

AiDASH helps 140+ electric utilities protect the grid from vegetation risk, wildfires and storm damage using satellite imagery and AI.

Key Responsibilities

Be the primary L2 escalation point and help with L1 when needed
Debug backend and application issues using Java, Python and SQL, plus basic React for frontend queries
Analyse logs, reproduce issues, run root cause analysis and deliver fixes or workarounds
Work with Product, Engineering and Customer Success to resolve complex issues
Build knowledge base content and improve support workflows

Requirements & Eligibility

1+ years in SaaS support, solutions engineering or technical troubleshooting
Strong debugging skills across backend, API and database layers
Hands-on Java/Python and SQL (React is a plus)
Clear, customer-first communication
Comfortable with rotational night shifts and working with global teams

Required Skills & Tech

JavaPythonSQLReactAPI